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Cancellation Policy

Thank you for choosing to book with Paula! We greatly appreciate your business, and look forward to assisting you for all skincare and hydration needs. We know your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give 48 hours notice if you need to cancel or reschedule an appointment.

If for any reason you need to reschedule or cancel an appointment, you MUST do so directly through your initial confirmation email (from Acuity booking) by clicking Change/Cancel appointment.

If you call or send a message on social media in request to cancel or change appointment, this does NOT follow our policy.

Please keep in mind that each appointment is time we set aside for you specifically, so please be respectful to that matter. If you must reschedule due to illness, please call 07808807551 as soon as possible. You may be subject to a cancelation fee, which may be applied to future service if re-booked within 24 hours.

Our cancellation Policy & Fee's are as followed:

  • No fee if appointment is rescheduled or cancelled by 48 hours of appointment window.

  • For any cancellation within 48 hours/no show to a consultation, you will be charged £50 or emailed an invoice if no card is on file.

  • For any service appointment cancelled within 48 hours/no show, you will be charged for 50% of the service missed. 

This will be charged to your card on file. If it does not process, we will email an invoice which should be paid promptly. If a client has more then three no shows or cancellations they will be required to pre-pay in full for service appointment in advance. This will be non-refundable, but if rescheduled prior to 48 hours, this will be credited to a future service. 

Please keep in mind that each appointment is time we set aside for you specifically, so please be respectful to that matter. If you must reschedule due to illness, please reach out at as soon as possible (you may be subject to a fee as listed above, but if re-scheduled within 24 hours may be applied to future service).

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied toward a future service.

As a gentle reminder, modifications to your appointment including but not limited to rescheduling, cancelling, not attending, changing providers, and changing appointment times. These modifications must be made AT LEAST 48 hours before your scheduled appointment time through Acuity Scheduling (go to your booking email confirmation and click edit appointment at the bottom of the email). 

Our policy is non-negotiable. 

Thank you for respecting our time and our policy.

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